Frequently Asked Questions

Everything you need to know about your Plush Wonderland experience.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.

What is your return policy for apparel?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, intimate wear and earrings are final sale.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable 'plush' fit.

Do you offer international shipping?

Yes, Plush Wonderland ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.

How should I care for my plush garments?

To maintain the softness and quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or high heat.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.